Which Cities Are Uber Available In?: A Guide to Available Cities and Uber Services in Poland
- Damian Brzeski
- Jul 30
- 10 min read
Updated: Nov 25
Does Uber operate in your city? Or perhaps it's just arrived there? In 2025, the app isn't just returning to the streets, it's changing the rules of the game—from Zakopane to Ełk, from Masuria to Silesia.
Find out how Uber went from a rebel to a mobility leader in Poland, and which cities are on the map of its latest expansion.
Over 10 Years of Uber's Development in Poland – From Controversial Debut to Regulated Market Leader
Remember how ordering a ride looked completely different just a decade ago? Uber's arrival in Poland in 2014 was a small revolution that forever changed the rules of the urban transport game.
They started as a rebellious startup, and today they are a fully legitimate player, key to mobility in many cities .
Everything really took off on August 19, 2014. That's when Uber launched its operations in Warsaw , bringing a breath of fresh air to a somewhat stagnant market.
Ordering a ride in just a few clicks, paying without cash, and tracking your car on a map – these were standards that seem obvious today.
Success in the capital was just the beginning. Uber quickly expanded to other metropolitan areas, such as Kraków and the Tricity , and later Poznań and Wrocław . The strategy was simple and effective: free rides for new users rapidly built a customer base.
However, such expansion was bound to cause conflict.
The business model, which bypassed traditional licensing, was a thorn in the side of taxi drivers. Tensions mounted, and the case went to court, although state institutions initially admitted that the law had not kept pace with technology.
The breakthrough came on October 1, 2020, with the entry into force of the so-called "Lex Uber." This marked the end of the legal gray area.
The law put apps on par with taxi companies, requiring drivers to have a license, properly label their vehicles, and meet formal requirements. The final step, effective June 17, 2024, was to require a Polish driving license.
Many predicted this would be the death knell for Uber's business model. The reality proved otherwise. The company went from being a "controversial app" to a licensed intermediary overnight, and its high requirements paradoxically cemented its position in the market, making it difficult for new players to enter.
In the shadow of these battles, Poland has become more than just a market for Uber . A research and development center was established in Krakow, and the Warsaw office manages operations throughout Central and Eastern Europe. This demonstrates that Poland is a strategic hub for the company, developing services that reach many cities around the world.
Uber Availability Map in Poland: Full List of Cities and Agglomerations
Determining a precise and 100% up-to-date list of cities where Uber operates can be a challenge due to the dynamic development of the network and differences in reporting by individual sources.
The table below is a comprehensive, aggregated list of locations where Uber's primary ride-hailing services ( UberX/Taxi ) are available as of July 2025.
The list was compiled based on a synthesis of data from official company announcements, partner information and media reports to provide the most comprehensive picture of the company's operational reach in Poland.
It should be noted that some areas, such as the Silesian Agglomeration or the Masurian region, are treated by Uber as single operational zones, even though they cover many separate cities and municipalities.
List of cities and agglomerations with Uber services in Poland (as of July 2025)
City / Agglomeration | Voivodeship | Comments |
Silesian Agglomeration | Silesian | It covers, among others, Katowice, Chorzów, Częstochowa, Dąbrowa Górnicza, Gliwice, Jastrzębie-Zdrój, Jaworzno, Mysłowice, Rybnik, Sosnowiec, Tarnowskie Góry, Tychy, Zabrze. |
Augustów | Podlasie | The service launched in July 2025, as part of the expansion to smaller towns and tourist regions. |
Białystok | Podlasie | One of the larger cities in eastern Poland with an established Uber presence. |
Bielsko-Biała | Silesian | Service launched in July 2025. |
Bydgoszcz | Kuyavian-Pomeranian Voivodeship | A key city in the region with full access to services. |
Częstochowa | Silesian | Although part of the Silesian Agglomeration, it is often mentioned separately due to its size and importance. |
Warmia-Masuria | One of the cities added in earlier waves of expansion. | |
Elk | Warmia-Masuria | Service launched in July 2025. |
Gorzów Wielkopolski | Lubusz Voivodeship | A provincial city with access to Uber services. |
Grudziadz | Kuyavian-Pomeranian Voivodeship | Service launched in July 2025. |
Jelenia Góra | Lower Silesia | The service launched in July 2025, targeting the region's tourism potential. |
Kalisz | Greater Poland | One of the largest cities in Greater Poland covered by the coverage. |
Kielce | Świętokrzyskie | The capital of the province with access to the platform. |
West Pomeranian Voivodeship | Joined the Uber network in October 2022. | |
Cracow | Lesser Poland | One of the first three cities in Poland with Uber service, a key market. |
Legnica | Lower Silesia | Services available from October 2022. |
Lupine | Lower Silesia | Service launched in July 2025. |
Lublin | Lublin Voivodeship | An important academic and business center in eastern Poland with Uber services. |
Łomża | Podlasie | Service launched in July 2025. |
Łódź | Lodz Province | The third largest agglomeration in Poland, an important market for Uber. |
Masuria (region) | Warmia-Masuria | A special tourist area launched in July 2025. It covers 12 communes: Giżycko, Kętrzyn, Kruklanki, Mikołajki, Miłki, Mrągowo, Piecki, Pozezdrze, Ryn, Sorkwity, Węgorzewo, Wydminy. |
Olsztyn | Warmia-Masuria | The capital of the province with access to services. |
Opole | Opole Voivodeship | Joined the Uber network in October 2022. |
Plock | Masovian Voivodeship | An important industrial center in Masovia with Uber services. |
Poznań | Greater Poland | One of the first five cities, it joined the network on November 5, 2015. |
Radom | Masovian Voivodeship | A large city in the south of Mazovia with an established position of Uber. |
Rzeszów | Subcarpathian Voivodeship | A key city in southeastern Poland. |
Siedlce | Masovian Voivodeship | Service launched in July 2025. |
Pomeranian Voivodeship | Service launched in July 2025. | |
West Pomeranian Voivodeship | The capital of the province and an important port with access to services. | |
Tarnow | Lesser Poland | Service launched in July 2025. |
Kuyavian-Pomeranian Voivodeship | Part of the Bydgoszcz-Toruń agglomeration, an important tourist and academic center. | |
Tricity | Pomeranian Voivodeship | One of the first and key markets, covering Gdańsk, Gdynia and Sopot. |
Walbrzych | Lower Silesia | A city with access to services, including the growing Uber Eats. |
Warsaw | Masovian Voivodeship | The first city in Poland where Uber started operations (August 19, 2014); the largest and most important market. |
Wloclawek | Kuyavian-Pomeranian Voivodeship | One of the cities added in earlier waves of expansion. |
Wroclaw | Lower Silesia | Joined the network on November 5, 2015, one of the main markets in the country. |
Zakopane | Lesser Poland | Service launched in July 2025, strategic entry into a key tourism market. |
Zielona Góra | Lubusz Voivodeship | Services available from October 2022. |
Offensive in Smaller Towns and Tourist Regions (2025)
Thought Uber was an app only for the largest metropolises? 2025 turns that theory on its head. After a decade of focusing on large urban areas, the company has set out to conquer the rest of Poland. This is a strategic shift and an attempt to reach places where modern transportation is still a luxury.
In July 2025, the Uber app will be available in 12 new locations simultaneously.
This is the largest expansion in the company's history in Poland . Both smaller towns and key tourist destinations have appeared on the map:
Augustów
Bielsko-Biała
Elk
Grudziadz
Jelenia Góra
Lupine
Łomża
Siedlce
Slupsk
Tarnow
Zakopane
Region "Masuria"
The traffic in Masuria is particularly interesting. Uber has created a special zone there, encompassing 12 municipalities, including Giżycko, Mrągowo, and Mikołajki. This is a clear signal that the company wants to compete for tourists who consider on-demand transportation a key element of a successful vacation. The same logic underlies the entry into Zakopane and Augustów.
Importantly, this time there are no special rates. Residents of the new locations immediately received the full package. Available Uber services include not only the basic UberX but also Uber Comfort and Uber Courier parcel delivery. This demonstrates the company's commitment to offering the same standard to everyone, regardless of city size.
Why this change? Michał Konowrocki, head of Uber Polska , puts it bluntly: "smaller towns also need modern and convenient solutions."
The company strongly emphasizes that it is fighting "transport exclusion." Is this just clever marketing?
Yes, it's a brilliantly packaged business decision. Uber positions itself as a solution to the ills of public transportation, building a positive image and gaining the support of local communities. In this way, commercial expansion takes on the character of a social mission.
In Which Cities in Poland Can Uber Appear in the Near Future?
The July 2025 offensive isn't over yet. Uber has announced that "another 10 cities" will appear on the map by the end of the summer. The official list isn't out yet, but based on recent activity, we can play detective and pick the favorites.
How does the company choose its next locations? It appears to be guided by three key factors:
Tourist magnet: Cities and regions that are bursting at the seams during the season, and transport is at a premium (like Zakopane or Masuria).
Local Hubs: Important regional hubs that have been somewhat overlooked by such apps until now.
Dynamic mid-level players: Cities with fewer than 150,000 inhabitants that are developing rapidly but are not voivodeship capitals.
With that in mind, who are the potential targets? Here are our picks:
Presidential cities without Uber: This is a natural next step. Targets could include Nowy Sącz, Piotrków Trybunalski, Suwałki, Chełm, and Krosno.
Tourist pearls: Places with established brands, such as the seaside town of Świnoujście or the historic towns of Sandomierz and Zamość.
Important regional centers: Cities such as Inowrocław, Gniezno and Stalowa Wola, which are the economic heart of their regions.
Expanding into smaller markets, however, presents not only an opportunity but also a significant challenge. Uber 's model thrives on dense, vibrant cities , where drivers and passengers can connect almost instantly. This guarantees short wait times and a steady stream of orders.
But what happens in calmer waters, like Łomża or the scattered Masuria region? This is where the real challenge lies. Efficiency is more difficult, which can mean longer waits for a car and higher prices during peak hours.
This is the biggest test for Uber's algorithms – they must find the golden mean between customer satisfaction and profitability for the driver.
Looking at the bigger picture, local expansion in Poland is just one step in a global strategy. The future looms in the background: autonomous robot taxis.
While this is still a distant future in Poland, it demonstrates the company's ultimate goal – creating a fully automated transportation platform. Today's push for small towns is just another step along this path.
Uber's Ecosystem of Additional Services in Polish Cities
You think Uber , you say ride? That's long gone. The company is consistently building something of a digital remote control for urban life in Poland. It wants to be at your fingertips whether you're ordering food, sending a package, or need premium transportation.
The heart of this ecosystem is the Uber One subscription—a digital VIP pass that combines discounted rides with free deliveries from Uber Eats . The goal is simple: to tie you to convenience so tightly that your competitors don't stand a chance.
Uber Eats
This is the company's second lung in Poland . A service that allows you to order food from your favorite restaurant or do quick shopping with delivery to your door. They started in metropolitan areas but are growing rapidly. By the end of May 2025, Uber Eats had launched in additional cities , including Zakopane, Kołobrzeg, Rybnik, and Piła.
Uber Comfort
Need something more than standard? Uber Comfort is the answer. It's an option for those who value peace, quiet, and more legroom. The service guarantees a newer, larger car and a top-rated driver. You can even pre-set the temperature in the car or let us know if you'd like to chat.
Previously available Uber Comfort services covered 17 key locations, including Warsaw , Krakow , Tricity , and Poznań . From July 2025, Uber Comfort will be standard in all new cities from launch.
Uber Green
This is the green side of the force. Uber Green offers rides exclusively in zero-emission, 100% electric vehicles. This is part of the company's global plan to become a zero-emission platform by 2040.
In Poland, the service is currently a pilot project and is only available in Krakow . The choice was not accidental – this city has been battling smog for years, and quiet, eco-friendly vehicles that can use bus lanes are part of the solution.
The portfolio is complemented by tools for special tasks, available in selected cities:
UberXL: Perfect for a getaway with a group of friends. It can accommodate up to 6 people.
Uber Black: When first-class service is all that matters. Luxury limousines and premium drivers. Currently available only in Warsaw .
Uber Courier: Your local, city-owned postal service. Allows you to quickly send and receive parcels within the city.
The table below shows how all these elements fit together in different locations.
What Services Does Uber Offer in Select Cities? (As of July 2025)
City | UberX / Taxi | Uber Comfort | Uber Eats | Uber Green | Uber XL | Uber Black | Uber Courier |
Warsaw | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | |
Cracow | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | |
Tricity | ✓ | ✓ | ✓ | ✓ | ✓ | ||
Wroclaw | ✓ | ✓ | ✓ | ✓ | ✓ | ||
Poznań | ✓ | ✓ | ✓ | ✓ | ✓ | ||
Łódź | ✓ | ✓ | ✓ | ✓ | ✓ | ||
Silesian Agglomeration | ✓ | ✓ | ✓ | ✓ | ✓ | ||
Szczecin | ✓ | ✓ | ✓ | ✓ | ✓ | ||
Lublin | ✓ | ✓ | ✓ | ✓ | ✓ | ||
Tarnow | ✓ | ✓ | ✓ | ✓ | |||
Zakopane | ✓ | ✓ | ✓ | ✓ | |||
Elk | ✓ | ✓ | ✓ | ||||
Masuria Region | ✓ | ✓ | ✓ |
The whole strategy is to build a fortress built on convenience. A local taxi can compete on price per ride. But competing with the entire, integrated world of services is nearly impossible.
The idea is to "lock" you into the ecosystem—in a good way. If you regularly use Uber Eats and get discounts with Uber One , the chance of you reaching for another app for a single ride drastically decreases. Uber no longer just sells rides. It sells convenient access to the city.
The Future of Mobility in Poland according to Uber's Vision
Uber's decade in Poland has been a story of a journey from rebel to leader. From a controversial startup that turned the tables, the company has become a fully legitimate player, now setting its own rules. This process has ultimately cemented its position in the market.
2025 marks a new chapter – an offensive into smaller cities . It's a risky move, but also full of opportunity. The clash with the realities of smaller markets will be the ultimate test for Uber's business model.
What's the end goal? "Super-app" status. Uber no longer wants to be just a ride-hailing app. It wants to be a digital pocket knife for running errands around town—from transportation to food to packages. All in one subscription.
After more than a decade, one thing is certain: Uber has fundamentally changed customer expectations. Convenience, transparency, and instant accessibility have become the new standard.
It's no longer just a transportation company. It's a technological giant that has permanently changed the way we live in Polish cities .
