Gdańsk has the 4th best airport in Europe!
- Damian Brzeski
- Oct 8
- 4 min read
We got it! Gdańsk Airport is no longer just the best in Poland – it's now officially among the elite, ranking 4th in all of Europe.
What made passengers rate them so highly, and why this success is important for the entire region? Find out in our article.
An important distinction for Gdańsk Airport
In the world of travel, the quality of service at airports is fundamental to the entire travel experience.
Therefore, it is worth noting the latest results of the ranking organized by the Fly4free.pl portal, in which Gdańsk Lech Wałęsa Airport took a very high, fourth position in Europe.
Importantly, the ranking is based on the votes of over 11,000 passengers , making it a reliable source of information about the actual experiences of travelers. The Polish airport's excellent results are no coincidence.
In this article, we will look at the key elements that contributed to this success and made the Port of Gdańsk so highly rated by its users.
What 's behind the success of Gdańsk Airport? Analysis of key factors
The final score of 4.43 out of 5 points is the result of a combination of many well-regarded components. Detailed survey results allow us to identify areas where Gdańsk Airport stands out from the competition.
These include, above all, the quality of staff service, the cleanliness and comfort of the terminal, short waiting times for security checks, and the commercial and catering offer.
First: Staff and service culture
One of the most frequently praised aspects is the staff's performance . Passengers highly rated the courtesy, helpfulness, and professionalism of the staff at various stages of service – from information desks, through check-in, to security checks.
It is worth noting that technological improvements also influence the positive perception of interactions with staff.
The use of modern C3 scanners minimizes the stress of screening , which naturally leads to calmer and more positive interactions between passengers and security staff.
This is an example of how investment in technology can directly support the “human factor.”
Secondly: Modern technology at the service of the passenger
The issue of technology, specifically the implementation of C3 tomographic scanners on all inspection lines, is one of the key elements influencing the high rating.
This means a significant convenience for passengers: no need to remove liquids and electronic devices from their hand luggage.
This change fundamentally impacts the smoothness and speed of the entire process. It shortens queues and reduces stress, which is directly reflected in the high scores for the speed and efficiency of airport procedures.
This is proof that the airport effectively identifies and eliminates so-called pain points during travel.
Third: Comfort and cleanliness of the space
The standard of the surroundings was another highly rated element. Passengers noted the cleanliness of the entire terminal, including the departure hall, waiting areas, and restrooms.
The overall comfort is also influenced by the well-thought-out design of the T2 terminal – spacious, well-lit with natural light and with a clear visual information system.
The airport's strategy reflects a focus on meeting the basic needs of travelers, such as a sense of security and comfort.
Providing a solid base in these areas allows passengers to more positively evaluate other elements of the offer, such as catering and shops.
Fourth: Gastronomic and commercial offer
Waiting time for a flight is an integral part of the journey, so the quality of the commercial offer matters.
In Gdańsk, it has been rated positively, primarily due to its diversity. It offers both quick coffee and snack options and full-service restaurants.
Similarly, the shopping zone offers a wide selection of products, from standard duty-free products to regional souvenirs.
The careful selection of tenants whose standards are consistent with the airport's overall quality policy contributes to the positive perception of this zone.
The results of the ranking of the best airports in numbers
To fully illustrate this achievement, it's worth citing specific data. The 4.43/5 score, based on votes from over 11,000 respondents, translated into:
4th place in Europe , which places the port of Gdańsk at the forefront of the continent.
1st place in Poland , which makes it a leader on the domestic market.
Of particular importance is the fact that such a high standard was maintained while serving nearly 5.9 million passengers in 2023 .
The ability to combine large operational scale with maintaining high quality of service is one of the greatest challenges in the aviation industry and demonstrates the airport's high operational efficiency.
The importance of the airport for the region
A high position in the ranking means not only prestige for the airport itself, but also a real benefit for the entire region.
An efficient and well-regarded airport is a key element of infrastructure that positively impacts the image of Gdańsk and Pomerania.
It is an important showcase for tourists and business guests, building the perception of the region as modern and well-organized.
Plans for the near future
According to the declarations of the port management, the achieved result is treated as a motivation for further work, and not as a means of resting on our laurels.
The ranking confirmed the validity of the strategy focused on investments that directly improve the passenger experience.
There are plans to continue this direction, including through further digitization of processes and implementation of pro-environmental solutions.
An airport worth your attention
To sum up, the high position of Gdańsk Airport in the Fly4free.pl ranking is the result of a consistently implemented strategy that prioritizes passenger comfort and experience.
Key factors include efficient service supported by modern technologies, attention to cleanliness and comfort of the terminal, and a well-tailored commercial offer.
The ability to maintain these standards under heavy traffic conditions confirms the airport's high operational level, making it a noteworthy facility on the European aviation map.
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