Does the driver wait if your flight is delayed? Yes, at Rabbit-Trans we track your arrival.
Yes - at Rabbit-Trans Poland we monitor the flight number provided when booking and match the pickup to the actual arrival time.
A flight delay alone doesn't increase the agreed transfer price, and you have a 60-minute free waiting time after landing. If baggage claim is delayed or the airline changes your flight, we need a brief note to arrange your onward pickup accordingly.
The announcement of another delayed departure can change your entire evening's plans. Your hotel is waiting, your loved ones are asking about your arrival time, and you're still sitting at the gate. When you book an airport transfer with Rabbit-Trans Poland, you don't have to search for transportation all over again just because your flight arrives later. Below, we explain how we handle these situations and when it's worth contacting us.
We monitor the flight and adjust the pickup time
Your flight number allows us to check your arrival status and update your pick-up schedule. Therefore, when booking, we ask for your flight number and arrival date—simply stating "landing from London this evening" isn't enough to clearly indicate your connection.
If your takeoff or estimated landing time is delayed, we adjust your driver's arrival to reflect the current situation. You don't have to send us every delay notification or search for internet access on the plane. Flight monitoring is part of our transfer organization.
For connecting flights, please provide the number of the last leg you'll be flying to Gdańsk . If you miss your connection and the airline transfers you to another flight, please let us know about the change. The status of your original flight won't tell us you're not on board.
60 minutes of waiting time is counted from the actual landing
The price of your airport pick-up includes a 60-minute waiting time from the actual flight arrival time . A delay to the scheduled time does not reduce this time. One hour is allotted for disembarking the plane, getting to the terminal, going through passport control, and collecting your suitcases.
Example: Your scheduled arrival time is 8:00 PM , but your flight doesn't land until 10:30 PM . Your free waiting time is from 10:30 PM to 11:30 PM . You don't lose it while waiting for takeoff at the previous airport.
If you anticipate the formalities will take longer, please contact them before the hour is up. This is especially true if you're reporting a lost suitcase, delayed baggage collection, or a prolonged security check. A brief message that you've arrived but still can't leave will suffice.
In such a situation, we will coordinate with you about the waiting time and pick-up. Arrival tracking shows us when the plane has arrived at the airport; we will only learn about any problems at the baggage carousel from you.
A flight delay alone does not increase the transfer price.
A flat-rate price applies for your booked transfer, as agreed upon at the time of booking. We do not charge a fee simply for a late flight. Traffic jams on the agreed route also do not increase the fare.
We distinguish between a delayed arrival and an additional wait after the 60-minute check-in time has elapsed . If you require more time in the terminal, please contact us to arrange pickup and waiting times.
Likewise, please report a change of destination address or an additional stop so that we can confirm the scope of the journey.
You can pay for your transfer with cash or card to the driver, or online. If you require a VAT invoice, please provide us with your details.
The driver is waiting in the arrivals hall with a nameplate
For a Meet & Greet pick-up, we meet you in the public arrivals hall after exiting the baggage claim area. Your driver will have a sign with your name on it so you can recognize him. After the meeting, he'll help you with your luggage and escort you to your car.
If you do not see your driver, please stay in the arrivals hall and contact us.
Instead of searching for a car in different parking lots, tell us:
name and surname under which the reservation was made;
flight number;
where you are standing – for example, an exit marker or the name of a nearby point.
You can call +48 606 295 264 or use the details on the Rabbit-Trans Poland contact page. You can contact the dispatcher 24/7, including for overnight pickups. Before your trip, save the number in your phone so you have it handy upon arrival.
We arrange the car and equipment before arrival
The number of passengers, luggage, and any required car seats are determined at the time of booking. This allows us to prepare the vehicle for your specific journey, even if your arrival time changes.
If traveling with children, please specify the need for a car seat and the child's age and height. We provide car seats free of charge upon request. For larger groups, we can provide a minivan or bus—our vehicles can accommodate up to 8 passengers , excluding the driver.
Please also provide the number and size of your suitcases, as well as any strollers or other unusual luggage. The number of available seats doesn't determine trunk capacity, so these details will help us select the right car. If you're choosing a VIP transfer , specify the car category when booking your transfer.
Flight or airport change requires contact - passenger questions
We track simple arrival time changes based on the flight number. New connections, cancellations, or landing at a different airport require additional coordination with our team.
Night landing after a delay does not change the agreed price
If your booked flight arrives in the middle of the night instead of in the evening, the delay itself doesn't result in a night surcharge. We provide transfers 24 hours a day , and a flat rate remains for the agreed-upon transfer.
If your flight is canceled, we will change your pick-up date free of charge.
If the airline cancels your flight and reschedules your trip for another day, please contact us as soon as you know the new details.
We'll reschedule your pick-up free of charge; please let us know the new date, time, and flight number so we can confirm your updated reservation. If you're canceling your trip entirely, please request a transfer cancellation—this is separate from rescheduling.
Landing at another airport requires a new pick-up arrangement.
Once your flight is rerouted, let us know where you'll actually be arriving and what the airline is offering. You may be transferred to your original airport or terminate your journey in another city.
We will agree with you on the pick-up option, location, and any new pricing resulting from the route change.
You don't have to re-book your transfer after a simple delay
If you're on the same flight to the same airport, we'll process arrival time changes as part of your existing booking. Please don't place a second order for the same journey . If your flight number, travel date, or pickup location has changed, please provide us with the latest information.
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